What you need to know
Frequently Asked Questions
Physiotherapist East Kilbride | What is ICM Physiotherapy?
We operate one night a week from the John Wrights Sports Centre, East Kilbride. We provide Physiotherapy services to people of all ages and activity levels.
How do I book an appointment?
It's quick and easy to book by going to our BOOK ONLINE page. Click on 'Iniital Appointment' and follow the instructions. You will see what time slots are available and you can pick the one that suits you best. You'll recieve an email confirmation immediately and an e-mail reminder shortly before your appointment.
Are there any other appointment times?
At the moment icm physio only operates appointments on a Monday evening. This may expand in the future - follow us on Facebook for updates!
Special consultations for sporting events at weekends may be organised on an ad-hoc basis. Get in touch via email if you would like to arrange something like this.
What should I wear?
If you have a hip, knee, ankle or foot problem then ideally wear shorts. If it's a shoulder or neck issue then a vest top or something similar is best.
If in doubt wear something that you can move freely in.
What should I expect from my first visit?
We will sort out payment right away. Please note we can only accept cash at the moment.
Then we'll check your contact information is correct.
You'll also complete a consent form.
Then we'll get to work and you'll be asked a number of questions about your problem and other relevant medical issues.
Then we'll complete a physical assessment that will allow us to determine the likely cause of the problem.
Next, treatment begins and usually starts with advice and education about the problem. The TREATMENTS page can give you an idea about what might happen next.
Can I bring a friend or relative with me?
Yes, you can. However we only have a small room so we request that only one other person accompanies you.
All patients under 17 should be accompanied by a parent or guardian to their appointment.
How many sessions will I need?
Different types of injuries have different healing times and benefit from different treatment approaches at different times.
Optimal management therefore consists of a rehabilitation program that is progressed over a few sessions to meet these changing needs.
That said, we understand that many people will simply want one appointment in order to get to the bottom of a niggling issue and get advice about 'self management', we are happy to provide this service.
While we will always advise on optimal management, this often consists of 'self managment' and we will not put pressure on you to take more sessions than you would like.
Can my insurance company pay for my treatment?
At the moment ICM physio operates an up front cash payment system. We do not work directly with any insurance companies. We can easily provide itemised reciepts for any treatment administered or payment tendered.